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Frequently Asked Questions
General Questions

Normal dry time is between four to eight hours depending on the type of carpet, time of year, humidity level, and how much soil was in your carpet. The more soil that is in your carpet, the more water and cleaning solution we’ll have to use. We do provide waterproof booties upon request. It doesn’t hurt to walk on the carpet immediately after cleaning, but it is important to understand that a slightly damp carpet will attract soil.

We charge by the square foot. If you’d like us to give you an exact price over the phone, we’ll need to know the exact square footage of the space we’ll be cleaning. We’re happy to have our inspector come by to give you a no obligation quote, as well as address any concerns that you may have. Absolute Carpet Care provides this service free of charge.

Manufacturers recommend that carpets should be professionally cleaned every 6 to 18 months. In fact, some manufacturers require professional steam cleaning, like Absolute Carpet Care’s hot water extraction method, on a regular basis to maintain your warranty.

Yes, reapplication is recommended in high traffic areas. Regular household mishaps, like dirt and spills, can contribute to a gradual wearing off of your carpet’s protectant. Cleaning alone will not remove Maxim Advanced. Reapplication will keep your carpets resistant to stains and easy to clean!

You only need to remove small breakables from the area. Our cleaning technicians can move most furniture and put it back in its original location. Additional charges may apply.

Not with Absolute Carpet Care! Some cleaners use a soapy detergent that leaves residue behind. We use safe, biodegradable detergent pre-spray, followed by a textile rinse that leaves carpet virtually residue free. Less residue means less soiling later on!

We have great news for you: Absolute Carpet Care isn’t your average carpet cleaner. With our exclusive hot water extraction method and wide array of stain removers, we can tackle nearly any carpet problem.

Carpet Protectant Questions
  1. Boosts your reaction time. Maxim Advanced’s enhanced protection gives you extra time to see and treat a stain, which reduces the chance of spills becoming permanent stains. A great looking carpet can be ruined by an ugly spot. Unprotected carpet doesn’t repel spillage as well as protected carpet. When you’re able to remove dirt and spills more effectively, you avoid permanent stains.
  2. Helps save your high traffic areas from becoming destroyed. The soil in high traffic areas is very abrasive and cuts carpet yarns like a knife. This damaging soil can easily bond to an unprotected carpet. With a protected carpet, soils release from the carpet pile much more effectively. By applying protectant, you can dramatically increase the life of your carpet.
  3. Makes spots easier to remove. The easier a spot is to remove, the less cleaner you will have to use. The more agitation you use, the less time it will take. On a protected carpet, many spots can be removed with water.
  4. Makes your next professional cleaning more effective. Having protectant applied to your carpet allows more soil to be removed, which will enhance your next cleaning.
  5. Helps avoid costly service calls. Although some jobs do require a professional, carpet protectant helps you remove more spots on your own. This helps save you money!

We stand behind the performance of our carpet protectants with a 100% satisfaction guarantee. If you’re not happy with your protectant, we’ll provide a full refund, no questions asked.

Yes, because factory protectant is removed from your carpet in one of two ways:

  1. Regular foot traffic. The factory-applied protectant will wear down in about six months to two years, depending on the amount of traffic it receives. If you’re noticing that your carpet is getting and staying dirtier than you’re used to, it’s time to reapply protectant.
  2. High alkaline cleaner. Many cleaners use harsh chemicals on your carpet, which lifts away protectant as well as dirt and soil. If you have had your carpet cleaned in the past, there is a good chance the cleaner removed a significant amount of protectant.

Yes, reapplication is recommended in high traffic areas. Regular household mishaps, like dirt and spills, can contribute to a gradual wearing off of your carpet’s protectant. Cleaning alone will not remove Maxim Advanced. Reapplication will keep your carpets resistant to stains and easy to clean!

Upholstery Cleaning Questions

Many manufacturers say that their upholstered products are dry clean only, and it simply isn’t true. There are thousands of types of upholstery, and only a very small percentage needs to be dry cleaned. With the right pH solution, heat, and a quick drying time, most upholstery can be cleaned safely. If your upholstery is truly dry clean only, we’re happy to take care of it.

Because we use high speed fans to speed up the dry time, it’s usually dry by the time we leave your home.

Yes! For upholstered furniture, we use a solvent-based protectant rather than a water-based protectant. In addition to preventing water spots and browning, this different formulation allows the protectant to spread evenly and protect every inch of your upholstery.

Leather Cleaning Questions

Absolute Carpet Care recommends cleaning and conditioning your leather every 12 to 18 months. Even when your leather is rarely used, the oils in your leather will dry out and evaporate. Replenishing these oils, as well as occasionally cleaning the leather, will protect it for years to come.

Yes! Your car’s leather interior takes a lot of abuse from sun, water, and dirt. Absolute Carpet Care’s cleaning and conditioning process will help your interior last as long as your car.

Why Absolute Carpet Care?

If a protectant is applied properly, it can add years to your carpet’s life. Just like wax can protect the finish on your car or hardwood floors, fabric protectants protect the finish of your carpet fibers. A protectant treatment can prevent a stain from becoming permanent, as well as help your carpet stay cleaner longer.

It can be. Pollutants like pollen, fungus, car exhaust, bacteria, cigarette smoke, and hundreds of other chemicals are carried into your home on your family’s clothing, skin, hair, and shoes. All these pollutants end up in your carpet – and in the air you breathe. Keeping your carpets clean will keep your home’s indoor air quality healthy and safe.

At Absolute Carpet Care, we believe that any business that provides a service should fully stand behind the quality of their work. That’s why we offer a 100% satisfaction guarantee. Our IICRC certified technicians are trained to provide you with unbeatable service. If you are not completely thrilled with our work, give us a call and we’ll do everything we can to find a solution. If you still aren’t satisfied, we will refund your money. It’s as simple as that.

“The technicians did an excellent job, their results far exceeded my expectations. Carpet feels very soft and looks brand new. Couch is also very clean and looks brand new. They said there were some stains they couldn’t remove, but I didn’t notice them.”
Dominic Eldridge
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